In-house average weekday ridership for January was 2,855, up by 4.23% from last year. Supplemental providers average weekday ridership was 323, up by 21.11%. Combined in-house and supplemental providers average weekday ridership was 3,178, up by 5.73%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 52,157 boardings, up 9.60% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.20% for January. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 90.97%. On-time performance for trips with a desired arrival time was 53.54% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 88.89% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of January, Handi-Van operated 68,951 trips including 6,843 trips that were longer than one hour in trip time. The analysis found that 74.65% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 612 or 8.94% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,123 or 16.41% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.40% for January, up by 4.35% from last year.
Over the month of January, reservationists answered 39,480 calls. Of those calls, 97.68% were answered within 5 minutes.
| January FY2024 |
January FY2023 |
January FY2019 Pre-COVID |
% Change FY 23 to 24 |
7 Month FY2024 |
7 Month FY2023 |
7 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 84,552 | 77,981 | 99,944 | 8.43% | 595,566 | 543,409 | 698,192 | 9.60% | 1,197,533 | |
| Average Weekday Ridership | 3,178 | 3,006 | 3,790 | 5.73% | 3,212 | 2,942 | 3,848 | 9.15% | 3,856 | |
| Unique Riders During the Month | 5,409 | 4,987 | 5,736 | 8.46% | 5,356 | 4,988 | 5,802 | 7.38% | 5,810 | |
| Cost per Revenue Hour | $107.95 | $106.16 | $84.84 | 1.69% | $113.00 | $107.20 | $87.38 | 5.41% | $87.76 | <= $90 |
| Cost per Passenger Trip | $51.66 | $52.43 | $39.45 | -1.48% | $52.94 | $53.36 | $39.49 | -0.79% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.53 | $7.29 | $5.80 | 3.29% | $7.78 | $7.32 | $5.86 | 6.33% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.09 | 2.02 | 2.15 | 3.22% | 2.13 | 2.01 | 2.21 | 6.25% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.23% | 3.62% | 4.66% | -0.39% | 3.13% | 3.43% | 4.37% | -0.30% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 79.08% | 78.59% | 77.29% | 0.49% | 77.99% | 78.34% | 75.68% | -0.35% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.77% | 0.89% | 2.07% | -0.12% | 0.72% | 1.13% | 2.19% | -0.41% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.04% | 0.09% | -0.01% | 0.03% | 0.04% | 0.13% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.20% | 90.58% | 90.26% | -0.38% | 89.03% | 91.91% | 88.00% | -2.88% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 90.97% | 91.47% | 92.33% | -0.50% | 89.75% | 93.04% | 90.19% | -3.29% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.64% | 0.66% | 0.42% | -0.03% | 0.82% | 0.61% | 0.78% | 0.21% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 53.54% | 55.83% | 62.47% | -2.29% | 56.16% | 65.21% | 59.96% | -9.05% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 74.65% | 73.75% | 69.45% | 0.89% | 73.52% | 74.92% | 69.13% | -1.41% | 68.69% | 50% |
| Excessive Trip Length | 8.94% | 8.17% | 12.84% | 0.77% | 9.19% | 8.04% | 12.95% | 1.15% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.38% | 4.13% | 4.46% | 0.26% | 4.20% | 4.00% | 4.42% | 0.20% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.45% | 20.17% | 23.03% | 1.28% | 20.20% | 19.83% | 23.44% | 0.37% | 23.11% | < 15% |
| Missed Trip Rate | 0.86% | 0.86% | 0.57% | 0.00% | 1.02% | 0.82% | 0.95% | 0.19% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.37 | 2.45 | 1.36 | -3.58% | 2.46 | 2.06 | 1.41 | 19.65% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 97.68% | 96.92% | 37.12% | 0.76% | 98.03% | 66.17% | 53.74% | 31.86% | 50.30% | 94% |
| Vehicle Availability | 75.40% | 71.05% | 86.36% | 4.35% | 72.83% | 73.84% | 88.03% | -1.02% | 86.16% | >= 80% |
